Itâs key to build relationships with customers, when working as a salesperson, to develop the good will needed to execute deals. But if you have to say no to a customer, you could anger them, damaging the relationship. Big Motoring World explains how to say no to a customer in a positive way.
Always be polite
Likeability is a core characteristic of good salespeople, as consumers are more receptive to people they like. To maintain this likeability, be polite when saying no. Adopt a soft, f...