Customer Success Agent
Location: Snodland, Kent
Job Type: Full-time 42.5 hours, weekends required
Big Motoring World Group is an expanding Car Supermarket group that is going from strength to strength. This is an exciting brand new role which will suit someone with a customer service background. We are looking to recruit two enthusiastic and motivated individuals with outstanding customer service skills to join our Customer Success team.
*Proud to be awarded Car Supermarket of the year 2020 at the Car Dealer Awards*
Role and responsibilities
- Contact customers post sale to ensure they are satisfied with the service provided and assist them with any issues they have
- Follow up any issues with the appropriate team and provide customer with regular updates
- Update internal systems consistently and accurately
- Identify areas which we could improve as a business and report these to management
- Respond to online reviews, contacting the customer to follow up where needed
- Good communicative skills (oral and written) with confidence to speak to customers over the phone
- Excellent customer service skills with a strong focus on customer satisfaction
- Excellent attention to detail, with the ability to multitask
- Strong organisational skills
- Recognise how their behaviour and actions affect their performance with customers/colleagues. Is open to feedback and self-development opportunities to improve personal and team performance.
- Honesty and integrity
- Acts proactively to add value and follows up to ensure problems remain solved
- Ability to work proactively on an individual basis as well as being a team player
- Effective time management and flexibility in working patterns needed
- Literate, numerate and proficient computer skills
Big Motoring World is an equal opportunities employer.
How to Apply
Apply by uploading your CV below ensuring you include all your contact details including mobile telephone number and email. Should you not have been contacted within 5 days, you can assume on this occasion you have been unsuccessful, however we may contact you at a later date with similar automotive jobs and opportunities.